GERMAN Customer Service Representative
We are looking for you for this position if:
• you are looking for a long-term reliable job as a student
• you like to work in a flexible schedule
THE EMPLOYMENT IS BASED ON THE SUCCESSFUL FINISHING OF A 10 DAY TRAINING.
Start Date: 13TH of JUNE
We look forward to hearing from you ANYWHERE in the country!
• you are looking for a long-term reliable job as a student
• you like to work in a flexible schedule
THE EMPLOYMENT IS BASED ON THE SUCCESSFUL FINISHING OF A 10 DAY TRAINING.
Start Date: 13TH of JUNE
We look forward to hearing from you ANYWHERE in the country!
Tasks
Responsible for handling customer support and technical-support related questions of customers and partners:
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
Expectations
• Active or passive student status (full-time studies)
• German AND English language knowledge (at least B2 level)
• Good Knowledge of Microsoft Office products
• Basic computer skills including Social Media platforms
• Highly customer focused.
• Excellent communication skills (both written and oral)
• Good command of written and spoken German AND English (Speech, Written, Reading, Comprehension)
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• German AND English language knowledge (at least B2 level)
• Good Knowledge of Microsoft Office products
• Basic computer skills including Social Media platforms
• Highly customer focused.
• Excellent communication skills (both written and oral)
• Good command of written and spoken German AND English (Speech, Written, Reading, Comprehension)
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
Other
HOME OFFICE REQUIREMENTS:
• Hard wired/LAN cable,
• Windows 10 OP at least (IOS is not acceptable)
• Download speed 30 Mbit/sec minimum
• Upload speed 15 Mbit/sec minimum
• Hard wired/LAN cable,
• Windows 10 OP at least (IOS is not acceptable)
• Download speed 30 Mbit/sec minimum
• Upload speed 15 Mbit/sec minimum
Particulars
- Location: Home office
- Working hours: 09:00-17:00
- Weekly working time: 20 - 30 hours
- Specialization: Call center job
- Required language skills: English, German
- Wage: 1450 ft/hour
- Identification: #25297
Schedule
- Period: permanent labour
- Job start: After an application with CV