Italian Customer Service
The purpose of this position is to provide telephone and chat assistance to customers as part our contract with one of Europe’s largest low fare’s airline.
Tasks
Handling customer support and technical-support related questions of customers and partners.
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
Expectations
Active or passive student status (full-time studies)
English and Italian language knowledge (at least B2 level)
Computer knowledge including Social Media platforms and Internet
Organised, accurate, with ability to multi-task
Excellent written and verbal communication
English and Italian language knowledge (at least B2 level)
Computer knowledge including Social Media platforms and Internet
Organised, accurate, with ability to multi-task
Excellent written and verbal communication
Particulars
- Location: Debrecen
- Working hours: 09:00 - 18:00
- Weekly working time: 20 - 30 hours
- Specialization: General office
- Required language skills: English, Italian
- Wage: 1500 ft/hour
- Identification: #21625
Schedule
- Period: permanent labour
- Job start: After an application with CV